Privacy Policy

Last updated: January 1, 2025

1. Introduction

EverythingCNC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, and password
  • Machine Information: Machine models, serial numbers, installation dates, and service history
  • Service Request Data: Issue descriptions, photos, and communication with technicians
  • Payment Information: Billing address, payment method details (processed securely by our payment partners)
  • Communication Data: Emails, support tickets, and feedback you provide

We also automatically collect certain information when you use our Service, including IP address, device information, browser type, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process service requests and manage AMC plans
  • Communicate with you about services, updates, and support
  • Send promotional communications (with your consent)
  • Analyze usage patterns to enhance user experience
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Technicians: To fulfill service requests (limited to necessary information)
  • Service Providers: Third parties who assist in operating our platform (payment processors, cloud services, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes such as maintaining service history and resolving disputes.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data
  • Request data portability
  • Withdraw consent for marketing communications

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@everythingcnc.com
  • Phone: +91 1800-123-4567
  • Address: Bengaluru, Karnataka, India